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Relief to M-Pesa users as Safaricom restores the service after hours of countrywide outage

Customers queue outside an M-Pesa shop

Telecommunications giant Safaricom has apologised to millions of Kenyans who use M-pesa after the Saturday’s countrywide M-Pesa outage that it said was caused by corruption of critical information that the services rely on.

Those who tried to access the Mpesa services could not with the company saying in a late night statement the issue was as a result of database degradation.

“We regret to notify our customers and partners that Mpesa services are currently unavailable due to a database degradation leading to loss of service,” read part of the statement.

“We deeply regret any inconvenience caused and we will give an update once our services are available,” read another part.

In a separate statement, issued few minutes to midnight of Saturday, December 8, the telco informed its customers that the services had been restored.

“We wish to notify our customers and partners that all M-Pesa services are now back up. We deeply regrete the inconvenience caused and thank you for your patience,” the statement read.

Last year Safaricom subscribers were unable to make calls after the company experienced a technical fault on its network.

Services were disrupted countrywide following the glitch that affected voice calls, SMS, and internet connectivity. It later apologised for the inconvenience saying they had a hitch on their core GSM server.

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